Frequently Asked Questions

Here are some quick answers to our most frequently asked questions. To receive additional information, contact us.

  • Before You Buy
  • Learn About Installation
  • Caring for Your New Floor

What is PERGO?

Why PERGO vs. the competition?

How is Pergo laminate flooring constructed?

How easy is Pergo flooring to install?

In what rooms can I install Pergo floor?

Are there rooms that are inappropriate for a Pergo floor?

Can I install Pergo over concrete?

What are the elements of an ideal install location?

Can Pergo be easily repaired or replaced?

Where can I order flooring samples?

Are all Pergo designs offered at every Pergo retailer?

Can Pergo be installed in 3 season homes, where the home will not be climate controlled in the winter?

Can Pergo be installed in Kitchens and Bathrooms?

Are Pergo floors suitable for wheel chairs or motorized chairs?

Do I need to use a vapor barrier on a concrete sub-floor?

What is the recommended expansion space for Pergo floors?

Can I use extra padding under my Pergo floors that have padding already attached to allow for more comfort underfoot?

I received my order from the retailer but some of the cartons or product in the cartons were damaged. What should I do?

Where can I find a Pergo Certified Installer?

Does Pergo provide moldings and transitions for its floors?

Do I need to install a molding for each door opening?

Over what types of existing floors can I install Pergo?

How do I clean and maintain my Pergo Floor?

How do I remove difficult challenging spots?

Is it possible to purchase flooring that's been discontinued from my retailer? Can I buy directly from Pergo?

I am not happy with my floor. How do I file a claim?

I have an old Pergo floor and the planks have numbers printed on the back. Can you tell me what the color or design this is?

Can I take a photo of my current floor and email it to you for identification?

Can I use a steam mop on my Pergo floors?

Will a warranty claim replace my damaged floor with the same product?

How can I protect my floor against pet accidents?